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1

What information should I provide while contacting dooprint for a printer repair service?

While contacting us for repair service please be ready with basic details of printer machine such as model number, type (ink jet/laser jet ) and a brief description about the problem that you are facing now. Along with this please provide your company details, location, and contact details of one of the concerned persons

2

How can I explain our issue easily?

You can either leave a message with photographs of error or send a video if that makes it easy to explain.

3

Do you sell both new and refurbished printer and copier machines?

Yes, we do provide new and refurbished machines according to clients’ needs and budget.

4

Which all brands do you provide?

We provide all leading brands including Canon, Konica Minolta, Kyocera, Sharp, Brother, Xerox, Epson, Toshiba, DELL, Panasonic and so on.

5

Do you rent both new and refurbished printer and copier machines? Explain the procedures.

Yes, we do rent both new and refurbished printers upon a written contract. New machines will be rented for a minimum of 3 years with maintenance service while refurbished ones can be availed for shorter periods and events according to your requirements.

6

Do you sell consumables?

We do sell all kinds of consumables. We provide original as well as compatible toners and cartridges according to clients need and budget

7

Do you sell refurbished / recycled cartridges?

We sell refurbished cartridges.

8

Does your technician install consumables?

Yes, our technicians make sure toner / cartridges are installed and working properly while delivering.

9

Do you provide a guarantee for printer repair services?

Yes, we do provide a guarantee of 3 months for printer repair service. Please note that guarantee would be for further issues related to the last service issue and not for any other scope of work.

10

Do you provide AMC for printer and copier machines? If yes, what are the services included in AMC?

Yes we do provide maintenance contract with consumables and without consumables. Depending on requirement we can provide detailed scope of work.